Your location and the shipping address for the buyer determine the cost of shipping for you.

Nothing shows up. Etsy can and will force you to refund, but they shouldn't have to. For more information, please visit www.ezipoz.com. Etsy also assured me in the even she opens a case, it will be promptly closed as this is a third party issue. You go and order something from a shop online and it never arrives. Note: This article is intended for sellers who set their own shipping rates.If you're in the US or Canada and want your shipping costs calculated for you, check out this Help article on calculated shipping.. As a seller on Etsy, you determine both your shipping rates and destinations on each of your listings.

But lost in the mail, sorry, that package is your responsibility.

You can choose to: Request that the buyer pay additional postage through a This can mean that an international shipping destination was enabled by mistake. I just thought sellers should know they do have a choice. Buying on Etsy . tracking and insurance is for seller protection, not buyers protection,if it is lost, and they go to their payment provider, they will win, and get their money back in full,whether etsy will then protect the seller, with etsy seller protection, and pay the buyer, without charging the seller, is down to etsy's additional seller protectionI have seen posts here, where many times the sellers have thought they were covered with seller protection, and they weren't, so etsy took the money from them for lost items, when they refunded the customerIf it's marked delivered, Etsy won't force a refund. I then require them to provide any pictures etc, that the insurance requires, to the insurance company (or to me if that satisfies the insurance company). This request came 165 days after the USPS tracking showed it as delivered. With EZiPoz, you can now shop directly from US online merchants and Pos Malaysia will do the delivery for you. While I ship Priority for many of my more expensive custom items, I can’t afford that option for lightweight very frequently purchased supplies that I sell. Track PosLaju. I did respond to my costumer in a very polite and business like way addressing all her concerns. Skip to content.

You can remove “Everywhere else” by clicking the trash can icon on its right side in the listing’s This issue is often related to some listings not using a shipping profile. Of course anything insured as well will be covered. I have had 5 parcels lost with Royal mail, and I claimed the full amount, and was paid the full amount, 4 were overseas at £18 plus postage, and 1 was UK tracked, at £41 plus postageI informed them I was a business, and gave them my UTR numberyou need to include your hourly rate in your claim.Etsy gives seller protection, it also gives buyer protection,Wher in Etsy’s policies does it state that lost international packages are not subject to refund? If it’s more than a day, it may be a technical issue. Tracking PosLaju.

I can’t imagine someone sending an expensive item for free when it wasn’t your fault for the loss. How can we help? I simply was stating a fact that legally we aren’t required to send a replacement. If the package was actually lost in the mail, you need to refund or replace.

If the tracking shows the package was delivered to the address on file, that is a different scenario and requires different handling.That's only for domestic orders. Insert your shipment tracking number and get real-time delivery status. There’s still a chance it will arrive. Shopping on Etsy Selling with Etsy Thanks for your message!

That's why I always insure everything or ship Priority. Etsy has reassured me I’ve done my part in shipping. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I do see the points addressed regarding insurance being for the seller and not the buyer so thank you for that. If you don’t use Etsy Payments, your options include accepting payment by mail or arranging a different payment method directly with the buyer. Get your own EZiPoz address today. The buyer will be upset.It is better to insure in some form so when an item gets lost beyond 30 days then you can refund the customer and file for the claim.Oh and USPS will search for a First Class parcel with a tracking number. Thanks. I’m glad I requested the search request.

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