We have received an unprecedented volume of refund and voucher requests since the Covid pandemic caused the cancellation of flights. Moriarty explained: "Travel hasn't been the ogre it's been portrayed as. He cited ECDC figures showing international travel was only the cause of less than one per cent of infections. Apparently our round trip ticket (3/14-3/18) is being considered one trip to avoid refunding us for our return flight (3/18) and two trips to avoid refunding us for our arrival flight (3/14-3/15). VOUCHER (5 months ago) - Guests who have been notified by Aer Lingus that their flight is cancelled. News Corp is a network of leading companies in the worlds of diversified media, news, education, and information services. Under the airline’s terms, customers eligible for a refund voucher include those whose flights have been cancelled, with bookings to travel up to August 31. He said: "We've launched what we call a 'book with confidence' suite of options for our customers whereby we allow customers to book and then to flexibly change that booking. "Does the named recipient have to be the person using the gift voucher… Can you get a refund on Aer Lingus flights? View our online Press Pack. New User name as MSE gave me a number in my old … For customers booking flights now, Moriarty said Aer Lingus have added measures to give greater flexibility. ", Body confirmed as Sarah Everard as suspect quizzed over McDonald's sex offence, Sarah Everard cops confirm remains found in Kent woods are missing 33-year-old, Meghan Markle latest - Queen and Prince Charles supporting Wills over race row, Ex-Liverpool and Chile winger Gonzalez suffers heart attack aged 36, Meghan 'emailed Palace begging them to set record straight about Kate dress row', ©News Group Newspapers Limited in England No. Exceptions include fully refundable fare types like Flex / Advantage / Business Flex, and disrupted flights that we have had to cancel. ‘We have expanded our teams along with introducing new processes and technology in an effort to speed up the processing time. Always check and print terms and conditions can they can vary by web site location. He said the airline have added additional resources and technology in order to speed the process up. You can only use this form if you purchased your ticket directly with Aer Lingus. Company Number 9215. Please select the checkbox to indicate that you are happy to receive a voucher in lieu of a refund. ‘To date we have issued over 250,000 vouchers and refunds to customers. The Sun website is regulated by the Independent Press Standards Organisation (IPSO), Aer Lingus jets parked on the runway of Dublin airport, Independent Press Standards Organisation (IPSO). In excess of 90% of the requests received have been processed. I had a code share (Aer Lingus/JetBlue) so was unable to change flight online and couldn't get contact Aer Lingus by phone - eventually had to purchase new flight with United. The fares for Aer Lingus are Saver, Smart or Plus Fare, Advantage, Flex, or Business Flex Fare, and Business Fare. This service is provided on News Group Newspapers' Limited's Standard Terms and Conditions in accordance with our Privacy & Cookie Policy. "There was a degree of toxicity and flight shaming and really we have to move on from that. Voucher Refund Request Form - Aer Lingus. "I think we need to pivot away from that mentality to a position where we're actually promoting international travel as critical to our economy.". Who can apply for a refund voucher? The owner of the Tour America travel agency Mary McKenna said Aer Lingus was one of a number of airlines not following EU regulations and refusing to … For queries regarding your refund eligibility, please select the "Am I Eligible for a Refund?" Aer Lingus confirms that where passengers simply switch their flight to a future date due to an Aer Lingus schedule change rather than applying for a voucher or refund, they do not have to pay … Aer Lingus interim chief executive Donal Moriarty said that the airline company have had more than two million individual requests for vouchers and refunds since the Covid-19 pandemic. Aer Lingus Upcoming Travel Enquiry Form. If you booked through a third-party, we will notify the original sales agent. COUPON (6 months ago) Voucher Request Please select the checkbox to indicate if your original booking was made with Avios Points. We have received an unprecedented volume of refund and voucher requests since the Covid pandemic caused the cancellation of flights. ", Asked if that means 200,000 people have not been processed, Moriarty responded: "I don't have a precise number. 48 hours in Boston - Aer Lingus Blog Boston is a bright and bustling modern city, steeped in history. "The Sun", "Sun", "Sun Online" are registered trademarks or trade names of News Group Newspapers Limited. Posted by Laurie Beth (Minnesota) on 11/10/20 04:44 PM. Moriarty also stated that he felt there was a degree of "flight shaming" in regards the aviation industry this year, one that "wasn't merited by the facts". If you purchased your ticket from a travel agent; tour operator or on another website, please contact them directly regarding your refund. Aer Lingus voucher or refund - even BBB of NY couldn't get a response from them. Also note that the Aer Lingus website didn't even … AROUND 200,000 Aer Lingus customers are still waiting on vouchers and refunds after their trips were cancelled due to the coronavirus pandemic. 679215 Registered office: 1 London Bridge Street, London, SE1 9GF. The first thing to know is that Aer Lingus should find you a new flight, or offer you a full refund. Our team continue to work hard to clear the remaining requests. A Refund Administration fee may apply. - Guests who have booked a Plus or Advantage fare (Flights within Europe) or a Smart or Flex fare (Transatlantic flights) once the voucher is requested up to 14 days before your scheduled departure date. The CEO said the last ten months and have been "very challenging" for Aer Lingus, calling the fate of the aviation industry "pretty catastrophic". Ryanair and Aer Lingus get Government backing in call for new EU refund rules Vouchers ‘possible’ and ‘acceptable’, Minister says in 12-country request for temporary change Infants and children cannot be left as remaining guests on a booking as a result of cancellation of all adult guests. If you feel we have not delivered a favourable guest experience and you are requesting compensation please use our. On hold today with Aer Lingus again for hours as they told us yesterday to call them back today. Aer Lingus Gift vouchers allow a name change. We have received an unprecedented volume of refund and voucher requests since the Covid pandemic caused the cancellation of flights. Aer Lingus are not normally my favourite airline (the worst flight I have take since starting TLFL was with Aer Lingus), but in this case, they got in right. 23 Mar 2020 by Mark Caswell Aer Lingus is boosting the value of its refund vouchers, for customers who are due to fly before May 31. In March while in the US, Irish citizens were recalled due to C19. Last month Aer Lingus launched a similar 10 per cent voucher refund boost, for flights scheduled to depart until May 31 – customers can choose this option whether or not their flight has been cancelled, and the voucher is valid for five years from date of issue. "We also have options where you can buy fares which entitle you to a full refund or entitle you to exchange your travel for a voucher that you can then apply at a later date. Aer … If the change is more than two hours or causes you to miss a connecting flight on the same ticket, you are entitled to a full refund, otherwise the rules of the fare purchased apply. W hen Covid-19 hit the travel industry in March, Aer Lingus and other airlines began offering its customers refund vouchers instead of cash refunds. Vouchers can be redeemed against the purchase price of your flight(s) and associated taxes, charges and fees that are collected as part of your flight booking. All my friends who were on the same flight received there refund voucher plus the 10% add on within a month and a half. View our Privacy Statement here. We require Javascript to ensure a consistent and delightful experience for you. He said: "From a travel perspective, we were probably one of the industries that was first to feel the effects of Covid-19 and we'll probably be one of the last industries to fully emerge from it.". Last month Aer Lingus launched a similar 10 per cent voucher refund boost, for flights scheduled to depart until May 31 – customers can choose this option whether or not their flight has been cancelled, and the voucher is valid for five years from date of issue. Vouchers can't be redeemed through Aer Lingus reservation offices, at airport ticket counters or through travel agents. I received the email that stated i would receive my voucher shortly. We look forward to welcoming you on board – when it works for you. Fares and fees for service that has already been provided cannot be refunded. option and add appropriate comments, as the remaining options will result in processing of the eligible refund. We expect to have all cash refund requests and refund voucher requests received up to the end of January cleared by the end of March 2021. Refunds will be processed to the original form of payment used. We appreciate your patience during these challenging times. AROUND 200,000 Aer Lingus customers are still waiting on vouchers and refunds after their trips were cancelled due to the coronavirus pandemic. Aer Lingus has a dreamy list of destinations for all types of travellers to enjoy and with an Aer Lingus voucher to hand, you’ll be able to save on an exceptionally pleasant flight. Ryanair and Aer Lingus confirmed that they will offer refunds to passengers whose flights from Britain are cancelled following the Government’s 48 … He told RTE's The Brendan O'Connor Show: "At this point, we've processed over 90 per cent of them, in excess of 1.8 million of them. Moriarty said: "I can assure your listeners and our customers, that we will get to every voucher and we will get to every refund.". The details on the form below must match the details provided on the reservation. If you booked directly through Aer Lingus, you will be notified by email. Before you complete the form, please note: Aer Lingus is committed to respecting your privacy and protecting your personal information. To inquire about a licence to reproduce material, visit our Syndication site. Saver, Smart and Plus fares are non-refundable. But because flight cancellations almost always play havoc with your travel plans, you should check whether you're also entitled to claim Aer Lingus canceled flight compensation to help make up for the disruption. Jump to bottom. Fast forward to August, I hadn’t heard anything from Aer Lingus and noticed from their website their refund request form had changed so I reapplied. Bookings cannot be re-instated after cancelling. Earlier this year, as the pandemic began to hit the travel industry, Aer Lingus and other airlines began offering its customers refund vouchers instead of cash refunds. Aer Lingus: Voucher (or refund) - See 11,952 traveler reviews, 1,236 candid photos, and great deals for Aer Lingus, at Tripadvisor. "Each of those has to be manually processed. The following guests can apply for a refund voucher for the full value of their flights (fare, taxes & … Aer Lingus offers a 10% discount if you take a voucher. Terms and Conditions apply. Towards the end of March, Aer Lingus began offering passengers a 10% bonus if they chose to accept a voucher for future travel in place of the cash refund they were entitled to, but the offer only applied to customers with bookings for travel through 31 May. "In the summer, for example, when rates of transmission and infection were very low, travel was portrayed as this very significant risk. "That wasn't true factually based upon the data at that point and it remains untrue. Therefore you are only eligible for a refund of any government taxes and charges. Yeah, you're roughly right.". Aer Lingus said: ‘We’ll send you a voucher for the full value of your flight, plus an extra 10%. Fly from Dublin or Cork to beautiful Irish destinations like Donegal as well as continental Europe and North America too. Aer Lingus Upcoming Travel Enquiry Form. Very frustrated dealing with Aer Lingus. Aer Lingus Cancellation Policy and Refund Policy Everything that You Need to Know about Aer Lingus Cancellation and Refund Policy: Based in Ireland, Aer Lingus is a flag carrier airline that is known for providing its customers with the finest services on board. In excess of 97% of the requests received have been processed. The Aer Lingus Team. Here is a prepared a set of handy instructions on how to enable Javascript. A spokesperson for Aer Lingus told Extra.ie: ‘Aer Lingus is currently processing an unprecedented level of requests for vouchers and refunds. ... Aer Lingus Limited is a private company limited by shares, registered in Ireland. Applying for a voucher is really simple – follow these steps. For other inquiries Contact Us. I have read many of the discussions here on getting a voucher or refund. To see all content on The Sun, please use the Site Map. Before you request a refund, please review our, Refund Request form {{'common.text.opens_window' | i18n}}. Depending on the fare you have chosen, you may have the option of cancelling your Aer Lingus flight as well as receiving a full refund. Not sure about refund vouchers which could have different conditions. Voucher Refund Request Form - Aer Lingus. Hope this helps. So if your flight cost €200, we’ll send you a €220 voucher.’ The process is simple, you just have to head over to their website and follow the steps set out there. "We're trying to give and we are giving our customers at the moment a lot of flexibility in how they can change their bookings. Recent victories for their sports teams – the Red Sox and … You could try and get a refund via your card if you used one, this might get Aer Lingus attention. Aer Lingus eventually offered a refund, but in terms of contract and EU rights, expect them to lie across the board. So if your flight cost at total of €200, we’ll send you a €220 voucher. Saver, Smart or …

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