; Concession fares will be on your go card until Services Australia tells us you are no longer eligible. After each journey the fare is taken from the cash on your Oyster card. Concession--Concession tickets can only be purchased at the station on presentation of a concession card. Requests related to a CVM errors must be made within 60 days of the error. Complete and mail us a refund request form (if requesting a card deposit refund, remember to include the card). Once approved, touch your go card to a card reader to activate the concession fares on your card. You can still apply without registering your go card. As of Monday 22 January 2018registered home education students 15 years and older who hold a valid Home Education Unit identification card are also eligible. With a Compass Ticket you can transfer between bus, SeaBus, and SkyTrain services as many times as you need in the number of zones purchased for up to 90 minutes. You can use it to pay for transit trips or Bike Parkade usage. At this time, only U-Pass BC program cards can be loaded onto a Compass Wristband and Mini. The cardholder must have a valid ticket for travel. Concessions. Compass and Compass Customer Guide brochures. TransLink reserves the right to restrict the number of refunds for Stored Value, Monthly Passes, and DayPasses to any individual in any calendar year. 4. a) Mailing Address: (Number) (Street) (City) … After that, tap the card to take transit or check your balance within 30 days and the card will be added to your account. Collect yours today! V3L 0E7. You can use it for travel through all zones, and save money over buying single fares when you take multiple trips in the same day. Receipts will be sent to the email address associated with your account. Stored Value offers flexibility since you don’t need to specify a … Tap your card on the reader when entering buses, and at the gates when entering and exiting SkyTrain stations or SeaBus terminals. Fare Prices and Concessions Full fare pricing table. The cost of the card for pay as you go customers is £5.00 per year and you will need to supply proof of eligibility as detailed below to join the scheme. Compass Card Learn more about fares and transit passes, concession fares, and available payment methods for Compass Card. Please see below for the website specials. If you’re in a hurry, call the Compass Customer Service Centre at 604.453.4490. Get 10% off every parts and service bill, earn $500 referrals, and receive exclusive offers you can use all year long. How much does the concessionary card cost? Key Point: The Oyster fare for any individual journey is the lowest fare available (contactless card fares are identical to Oyster).For each calendar day there is a fare cap (the maximum you can pay in a single day on public transport) and this is always less than the alternative 1 day Travelcard. You can also mail your Compass Card along with a refund form to: Compass Customer Service PO Box 2212 STN Terminal Visit the Monthly Pass or West Coast Express fare pages for monthly pass fare pricing. The $5 AddFare charge applies to Compass Tickets and DayPasses purchased at the YVR Airport, Sea Island Centre, and Templeton stations for travel outside of Sea Island. You can use your concession or health care card to get cheaper medicines under the Pharmaceutical Benefits Scheme. Child (Full Fare)--Children travel free to city stations. An email notification will be sent to you when the card is ready for collection. Look for the Compass Card donation bins at the following stations: Stadium–Chinatown Station (Compass Customer Service Centre entrance). 9.0 Adding Fare Products to the EasyGO Fare Card Learn more about our Group Travel Program. Entitlements Queensland Resident Pension Card holders are entitled to … There must be money on the card (in addition to the card deposit), even when travelling free on the weekend. If you want to manage your card online, you need to let customer service staff know and provide an email address. to (Year) (Year) INSURED: 2. We offer a range of fares, passes, and ticket types, to reflect the different ways you can get around. Metro Vancouver's transportation network, serving residents and visitors with public transit, major roads, bridges and Trip Planning. Tap your Concession Compass Card card on the reader when entering or exiting SkyTrain stations, SeaBus terminals, and West Coast Express stations, and at the start of your bus journey. View receipts for Stored Value and pass purchases by logging into compasscard.ca and clicking on "view card usage" under the My Cards tab. This card is not transferrable, so only the card holder can use it. Some passengers are eligible for concession fares, and can purchase an orange Concession Compass Card. Yes, but this can only be done at one of our customer service centres, because we need to encode the wearable before use. Just like Compass Card, you can register and sign up for AutoLoad online. Learn which product is right for you at translink.ca. Ask your family doctor to complete the verification section. Concession fares are 50% cheaper than adult fares and apply to children, students, pensioners, seniors and defence force veterans. Coventry residents save more with a Go CV card. Requests for refunds of Monthly Passes and DayPasses must be made within 60 days of the pass purchase date. Please update your browser to the latest version, or use one of the following: In the meantime you can visit the old TransLink website, use Live Chat or call Customer Information at 604.953.3333. Hold both products against the reader until you hear a beep and see a check mark to proceed. Please note that FareSavers distributed at no cost as part of a program can only be converted to Compass Tickets. For minis hold it flat against the card reader. Translink. Prices are subject to change without notice. Just like a regular Compass Card, Compass Wearables can be: Available for purchase while supplies last at the Customer Service Centre at Stadium–Chinatown Station or West Coast Express Office at Waterfront Station. Refunds will only be issued in Canadian dollars. Call our Customer Information team at 604.953.3333 to find out if we have wearables in stock. Students are not eligiblefor a concession if they hold: 1. an interstate secondary student identification card 2. an international or overseas secondary student identification ca… Step 6: Collection of the card When you receive the email notification, kindly proceed to preferred collection point to collect your concession card. You may check the concession card expiry date at any TransitLink Ticket Office, TransitLink Kiosk, Add Value Machine, General Ticketing Machine or Assisted Service Kiosk. Current information indicates that fare prices for the light rail system will be approximately: Single paper ticket – Adults, $4.60; Concession, $2.30 (1 zone) go card – Adults, $3.20; Concession, $1.60 – (1 zone) go card (Off-peak) – Adults, $2.56; Concession, $1.28 – (1 zone) Prices … If you lose the card there is a £5.00 replacement fee. When travelling on a Concession Opal card you must also carry your proof of entitlement card, otherwise you must pay for an Adult Opal fare using an Adult Opal card, contactless payment or Opal single ticket. No refunds will be issued via electronic funds transfer. There must be money on the card (in addition to the card deposit), even when travelling free on the weekend. Be sure to carry your HandyCard with you as proof of concession fare eligibility. For single trips or a visit to Vancouver for the day, a Compass Ticket (single-use ticket) or DayPass is likely the best option for you. Orange Concession Compass Cards are valid for seniors *65* years and older, youth 14-18 years with valid photo ID proving age, and children 5-13 years.. Don't have to be Canadian. Just like a Compass Card. New Westminster, BC Concession Pensioner go card - includes $5 deposit. The amount, date, and approximate time of the attempted transaction. Use the instructions below to find your Compass receipts and transaction history, based on the method of purchase. This will provide you with balance protection, in case you lose your wristband or mini. Choose "Sales transaction" to filter your history. You can donate your unwanted Compass Card or Ticket. Concession Compass Cards. They can be purchased online, by phone, at Compass Customer Service Centre at Stadium–Chinatown Station, or from a Compass Retailer. For purchases made at the Compass Customer Service Centre, please retain the receipt provided to you by the customer-service clerk. Download transaction history for Stored Value and Monthly Pass AutoLoads by logging into compasscard.ca and selecting "My Cards" and then "Card Usage." Please note, there are no deposit refunds for "Initial Release" or "No Deposit" Compass Cards or on most program cards. Created with Sketch. Vancouver, BC V6B 3W2. These must be used the same day of purchase. If you’re visiting from outside the country and would like a refund for any unused transit fare product or Compass Card deposit, we encourage you to visit us in person at a location listed above to obtain a refund. Minis and wristbands work just like Adult and Concession Compass Cards, which means you can load a U-Pass BC onto a blue adult wristband or Compass Mini. Provide details of the cardholder. For 5-a-side football, basketball and volleyball hires, 50% of players must own a Go Card. Refunds can be made by calling Compass Customer Service at 604-398-2042. Find out more about accessible transit in Vancouver. 1. Note that you have to buy a Concession Card from a retailer - You can't get them from Compass vending machines. Your go card number * Account details. Registered cardholders can also request product refunds by calling Compass Customer Service at 604.398.2042. You can load Stored Value, a Monthly Pass or a Day Pass onto a Compass Card. At CVMs, please select the receipt option at the end of your transaction and retain your receipts. You may also use your concession card if your doctor bulk bills for visits. Children aged 5 to 14 years (inclusive) are eligible for a concession fare.. Children aged between 5 and 14 years travel free on the weekend when they touch on and off with an orange child go card. There will also be a $5 card cost (non-refundable) and $3.10 personalisation fee (non-refundable) payable upon the application of the Undergraduate Concession Card. Concession cards are for those who qualify for reduced fares, including seniors and students. Buy a Compass DayPass Ticket (a single-use paper ticket, available at Compass Vending Machines (CVMs). Customers with Concession Cards and/or Personalized Cards may choose to set up a My EasyGO Account, but are not required to. For larger group trips, such as school field trips, you can purchase your fares and tickets ahead of time. Concession Card: For children 5 to 13 years of age, secondary students 14 to 19 with a valid Go Card, and seniors 65+ all qualify for discounted fares. We will convert any remaining value on the card into transit passes that help children, families, and seniors at United Way. What is the Insured? There are no deposit refunds for "Initial Release" or "No Deposit" Compass Cards and most program cards. The five-digit CVM number (located on the front of the CVM). You'll see the types of products you've loaded, but only Stored Value amounts will appear; passes will show up as a $0 value. Compass Cards are convenient, reloadable fare cards that can be used when taking transit within Metro Vancouver. To be eligible for a HandyCard, you must: have a permanent disability that keeps you from using public transit without assistance. Monthly Pass and DayPass riders tap in to validate their prepaid journey. The wristbands are adjustable and can accommodate small and large wrists. Usage transactions show your taps in and out, along with the amount deducted if paying for your trips with Stored Value. Requests for refunds can be made the following ways: Visit us in person at the Compass Customer Children under 5 travel free. Free travel is also provided to one companion or carer travelling with a Companion Card holder. £4.00 entry adult £1 child. Corporation Partnership Joint Venture Individual Other . Tap in and out when travelling on transit and reload online, at a Compass Vending Machine, by phone or in person. Loading. We don’t have anything planned at this time. Find out how our passes work, how to use a Compass Card, who is eligible for concession fares, and more. For more information on West Coast Express fares visit the West Coast Express Fares. Child … A DayPass provides unlimited transit use on all buses, SkyTrains, SeaBuses, and West Coast Express for one full day from the start of the first transit service until 4 a.m. the following day. See www.translink.com.au for all Go card fares. Trip Planner; Sales transactions show the types of products loaded to the card. Fares for trips between Kennedy GO and Exhibition will also be lowered during the trial. There are 3 steps in the go card concession application process. In-person at the Compass Card Customer Service Centre at Stadium–Chinatown Station or the West Coast Express Office at Waterfront Station, Registered Compass Card holders can call 604.398.2042, By mail: print and fill out the Card Replacement Form, and mail it to us along with your damaged Compass Card to the address below. Go Auto’s Go Card is the ultimate automotive rewards program. There are two ways to purchase a DayPass: Load a DayPass onto your Compass Card (can be done at a Compass Vending Machine or online at compasscard.ca). You can also view and download a history of the types of products loaded and purchased to your card by logging into compasscard.ca and selecting "My Cards" and then "Card Usage." Compass Cards can be loaded with Stored Value, or with prepaid passes (such as Monthly and DayPasses). We’ll reimburse your $6 deposit and any remaining balance (or your deposit minus any negative balance). We have to encode them with a special machine before they're used for the first time and this can only be done at our two customer-service centres in Vancouver. To replace lost or stolen Compass Cards, visit our Lost and Found page. Named Insured as it is to appear on policy: 3. Check the Fare Zones ahead of purchase. If you’re looking to return your Compass Card, bring the card to the Compass Card Customer Service Centre at Stadium–Chinatown Station or the West Coast Express Office at Waterfront Station. This is called Pay As You Go. Learn how much a single trip costs, as well as all about fare zones, prices, and concession fares. Cash Fares Cash. Note that only the dollar amount for Stored Value purchases will be displayed; Monthly Passes will show up as a $0 value. Tertiary students, job seekers and asylum seekers will need to have an adult go card to have concession fares activated on the card. Please call ahead for large quantities so they can be prepared for you in advance. Children aged 4 years and under can also travel for free. After you add a card to your account online or through the PRESTO App, you need to wait up to 24 hours to complete the process. Just like a Compass Card, you’ll pay a $6 refundable fee when you pick up your wristband and/or mini. CONCESSION GO-KART FACILITY INSURANCE APPLICATION . Compass Wearables work the same as a Compass Card—tap in and out when travelling on transit. Some passengers are eligible for concession fares, and can purchase an orange Concession Compass Card. You may also return your Compass Card to us by mail, along with a completed refund request form, but please note the refund polices outlined above. Requests for refunds must be made by submitting the above-noted information to Compass Customer Service or submitted in person at Compass Customer Service Centre at Stadium–Chinatown SkyTrain Station or the West Coast Express Office at Waterfront Station. Choose "Sales transaction" to filter your transaction history. 700-287 Nelson’s Court, Concession Compass Cards are available for: HandyCard holders. Enter Details Review Details and Submit Confirmation Enter your go card number There was a problem with your information: Your go card number is the last 16 digits located on the back of your card. Travel on the TransLink network is free for children aged 4 years and under. Concession Compass Cards are available for: Children under 5 ride free when accompanied by a paying guardian with proof of payment. Activities can be booked 7 days in advance, and if you play regularly you can ask about our Go Card monthly passes for a range of activities. Sign up for FREE, today. The type of concession or health care card you can get depends on your situation. Please be aware of expiry dates. A concession fare is 50 percent cheaper than an adult fare and some concession card holders are eligible for free travel on TransLink and qconnect, and regional ferry services. If a Compass Vending Machine (CVM) issues a receipt indicating that an amount to be refunded was not returned, a product was not dispensed, or another error occurred, a refund will be issued upon presentation of the receipt. For more information on AddFare, visit the Transferring and AddFare page. To convert FareSavers to Stored Value on a Compass Card, visit the Compass Customer Service Centre at Stadium–Chinatown SkyTrain Station. However, we’re always monitoring the availability of new products. Stored Value is refundable only if your Compass Card is registered. Please read the full Learn About *Conditions apply: Prices are valid for Queensland Pension Concession Card Coach Connection not included. These can be used the same day or on a future day. Receipts are also sent to the email address associated with your account. Commonwealth Seniors Health Card go card go card off-peak Single paper ticket; 1: $1.69: $1.35: $2.40: 2: $2.06: $1.64: $3.00: 3: $3.14: $2.51: $4.60: 4: $4.13: $3.30: $6.00: 5: $5.43: $4.34: $7.90: 6: $6.90: $5.52: $10.00: 7: $8.57: $6.86: $12.40: 8: $10.17: $8.14: $14.70 The fare is automatically deducted from the stored value on your card. Go to Programs under My Cards to enroll in Bike Parkade. Using Stored Value on your Compass Card is just like adding cash to your card, so you can pay-as-you-go. Details are included in the form. When requesting a refund, please remember: Most refunds are issued by cheque, which is mailed to the registered account holder. Concession Cards and Personalized Cards, which can be loaded with discounted Fare Products, must be registered when they are issued. If no receipt is issued by the CVM, the request for a refund must include: The station name where the malfunction occurred. HandyCards only provide for concession fares on conventional transit and can't be used for concession fares on HandyDART. DayPasses purchased at a Compass Retailer can be used for future travel. Access Transit Department Email bulkorders@translink.ca to request a bulk ticket order form. If you’re travelling with a large group (e.g., field trips), group discounts apply to purchases of 50 or more tickets. If you live outside a go card area, you can apply for regional concession fares. These cards are registered by customer service staff at the terminal at the time they are issued. Visit the Monthly Pass or West Coast Express fare pages for monthly pass fare pricing. Passes: GRT offers a variety of passes including adult and reduced monthly passes. Your fare must cover all the zones of your trip. To receive a concession fare, students must: 1. carry an approved Queensland student photo identification card, or 2. wear an official Queensland school uniform. The following groups can travel on a 50 percent concession fare: (please check for eligibility and conditions of travel) Job seekers (using an adult go card or apply for a regional concession card) Use an orange Concession Compass Card to pay for travel on bus, SkyTrain, SeaBus, and West Coast Express. * Concession Compass Cards can’t be purchased at Compass Vending Machines. The $6 deposit, minus any insufficient fare (e.g., negative balance), is refundable when you return your Compass Card to TransLink either in person or by mail along with a completed refund form. A maximum of four children can travel free per paying passenger. Compass Card Privacy Information Brochure. You do not need to tap out on the bus. Mail your completed application to our Access Transit Customer Care Office at the address below, or email it to atcc@translink.ca. If you're no longer eligible, we'll send you an SMS or email at least 14 days before your go card reverts to adult fares. The process of adding a card to your account is listed as “pending” until you tap a device. Refunds cannot be issued where the card is registered to a different person other than the person requesting the refund. (Card Value: $10) $ 10.00 10.00 Orders of under 50 tickets are at the cash rate. When you enroll, your credit card will be charged $8, which will be added as Stored Value to your Compass Card. Service Centre at Stadium–Chinatown SkyTrain Station or the West Coast Express Office at Waterfront Station. Book Tickets. There are two types of Compass Cards – Adult and Concession. TransLink will verify the error and once the error is verified, will issue a refund, in-kind fare product, or adjust the Stored Value balance on a Compass Card. seniors 65+ youth 14 to 18 years* children 5 to 13 years *Must present valid photo ID proving age HandyCard allows for travel at concession fare prices on transit and provides free travel for an assistant or caregiver.

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