Personal time, unpaid vacation, flex time and workforce is horrible but job is ok you just have to know that you will deal with irate customers if you cannot deal with that then this is not for you. We continuously evaluate our roles as culture creators, and appreciate you letting us know when our initiatives are helpful and meaningful. The experience you describe is not in keeping with our company values and does not comply with our policies for workplace behavior. Great benefits, health, dental, vision, life insurance, 401k, competitive pay, free spectrum service, paid time off. Ask a question about working or interviewing at Spectrum. You must have a car to get there. Know your cable, internet, and phone services and packages. Jobs. Join a team at one of our 750 stores to learn and grow with us. But dont have personal family issues they don't understand anything other than be there for your shift. Do these reviews help you learn more about. We are dismayed that you have experienced something that doesn't align with our goals for our offices. It was also the first call center where I had to meet expectations for a score card. We continue to evaluate our abilities as culture creators, and appreciate you letting us know when our initiatives have been successful. You are a number to them, you can't even call out for a snow day. Job is good for the most part. Be Strong. Good place if you want career there Customer Service Specialist (Former Employee) - St. Louis, MO - March 2, 2021 Spectrum is a decent company to work for if you're willing to start at the bottom to work your way up. Clean work area. No Structure. Be Positive. We continue to evaluate our abilities as culture creators, and appreciate you letting us know when our initiatives have been successful. Customers can be a little cut throat with threats and profanity. Subscribe. Some days can be great and others can be awful and can really take a toll on your mental health dealing with rude & entitled people all day long. What tips or advice would you give to someone interviewing at Spectrum? 5 stars for Spectrum's customer service. They are a good company to work for. Then the nightmare started. I was a customer service representative and sales rep so I pretty much learned it all in that position. You'll be micro-managed to death depending on who your Supervisor's Manager is because they are not all on the "same page". We have taken your comments to our leadership team, and thank you for helping us better understand how to support our future employees. Charter Communications is an Equal Employment Opportunity Employer. I enjoyed working at spectrum. Learn more about Retail. July 9, 2020 Spectrum's customer-facing representatives are ambassadors for our company. We get 3 weeks vacation from day1, sick and personal time. I started with the company when it was time Warner then it switched to Spectrum shortly after the fired the whole call center. Promote products, exceed sales goals, and do it all while delivering exceptional customer service. I really cannot imagine working for a company of that size who really care about their people. What is the first thing you would do to put a customer at ease if they were upset about their cable … All Calls Are Recorded... We appreciate you taking the time to offer feedback on your past experience as a customer-facing representative. We will share your comments with our leadership team. It just really sends that message that the company is not loyal. Great benefits, great pay, very stressful. Pricing is always changing on customers. Not that easy to advance there either. We appreciate your feedback. Spectrum.com has a consumer rating of 1.29 stars from 908 reviews indicating that most customers are generally dissatisfied with their purchases. You can only work from home if you have high statistics. All supervisors willing to give you a hand. Spectrum has great benefits. Doesnt make you want to get better. Free benefits - cable, internet and phone, , troubleshooting product issues, setting up new services for new customers and researching customer accounts for inconsistencies while providing timely feedback. Good product but overpriced. 82 CALLS TO FIX POOR INTERNET SERVICE.17.5 HOURS ON HOLD", "Choose another provider", "Spectrum is NOT to be trusted! Yes you will deal with difficult customers, but as long as you have tough skin you’ll be fine. No direction. They also refused to accept my ADA paperwork that my doctor mailed in 2 times and faxed into the HR department (no one ever received the paperwork though). What is the work environment and culture like at Spectrum? When it became will known that the office was going to have to close, the company was more than fair about allowing us to prepare for the transition to another company. If you were in charge, what would you do to make Spectrum a better place to work? Spectrum has the worse customer service I have ever had to deal with. What tips or advice would you give to someone interviewing at Spectrum? Everyone was friendly easy to get along with. As long as you know that you are doing your job to the best of your knowledge and training you will be fine. I really didn’t know what to expect with respect to the culture, commitment to employees success, etc.. I actually started at this company before the merger and there was a big change in environment. ". We understand you may find yourself in an unexpected job search during this difficult time. All of us in field sales are off the road now due to CV19. management is horrible as well. They do offer many many benefits, the pay is good, you just have to be able to deal with high volume calls with many personalities. Too many favorites however if you work hard you will be recognized. When you clock out for the day, you’re done. It's important to us to support strong teams that work well together. Spectrum TV’s packages are reasonably priced, all three channel lineups are complete, premium channels are included in your package, and (to put the cherry on top) it’s a contract-free service.But Spectrum is only available in select cities of 41 … My co-workers are awesome, and kept me motivated. All of us in field sales are off the road now due to CV19. How long does it take to get hired from start to finish at Spectrum? ... Glassdoor has 7,284 Spectrum reviews submitted anonymously by Spectrum employees. Charter Communication to me still be one of the best companies to work at, they have really good benefits, plus the company gives free service to all it's employees. 2. Get weekly updates, new jobs, and reviews, Spectrum selected this as a representative review. Cancelling service after 30+ years of poor quality service, and still getting billed for the next month that they know I won't be getting service for. Everyday is a challenge, it's how you approach and take on that challenge that makes all the difference at this type of job. lots of money that can be made, and complimentary cable, workforce, favorites some supervisors are very unprofessional. Everyone is scared and takes caution of the coronavirus. Spectrum Customer Service Solutions Center. outside sales, cable service staff, etc. Is a god job. Management often seems stressed and not well informed of company business. Incentives used to be a good reason to sell. Product knowledge is key. We want to help you find great companies. Work wise is a bit of a challenge, especially being in the call center. I would have rate (TWC) very low. Left hand doesn’t know what the right hand is doing. I've been working here for a year and I don't want anyone to go through what I did with this company. The management was always hands on, supportive, and available. 3. How long does it take to get hired from start to finish at Spectrum? It makes it frustrating. The goals were realistic and gave me an outline as to what is expected as well as the motivation to achieve my goals. Difficult to reach a member of management. Spectrum Customer Service Representative Reviews | Glassdoor. I HATE SPECTRUM ! I really didn’t know what to expect with respect to the culture, commitment to employees success, etc.. free cable and internet (only if you did not have a prior bill with them or TWC), Treatment of Employees with Disabilities is ridiculous. We appreciate you taking the time to provide feedback about your experience. Our community is ready to answer. Two weeks ago I called the nationwide number, desiring to upgrade my modem speed and go with Spectrum streaming service. They can curse you and call you every bad word but oh if you hang up you get fired. Posted: (19 days ago) Spectrum provides the critical connection allowing so many people to stay home and stay safe. I do not have a rating for this company at this time. Spectrum is a decent company to work for if you're willing to start at the bottom to work your way up. My co-workers are awesome, and kept me motivated. We appreciate your comments. Read employee reviews and ratings on Glassdoor to decide if Spectrum is right for you. Help us be the best! Benefits & flex time are a plus and the pay is good as well. Alittle compassion would have help alot. Thank you for taking the time to share your thoughts with us. We will share your comments with our leadership team. Would you recommend working at your company? If on bus line you will be walking quite a bit to get there. Benefits were also amazing and pay was generous! Got it! We understand it can be difficult supporting customers who are experiencing service issues, and we admire the professionalism and consideration you dedicate to finding positive resolutions. We started the process in April and it was just installed this week. what about the senior or military customer? I called customer service to cancel my cable subscription and the rep who helped me was very kind, most of the other customer service employees are not helpful because I can't speak English fluently. Gives a lot of overtime if you want it. tread lightly with this company, pay is good but a job is a lot more than just pay. Overall though, decent company who I would certainly recommend. A lot of incentives to make you feel valued as an employee. We bought our first home and started researching solar right away. Always stay on top of the competition. They also micro manage something fierce. I called the week of 15 February to get my mother's account cancelled because she passed away on 11 January 2021. What are the steps along the wa…, If you get a second interview is that a good sign about getting the job or is this just the regular …, Career recommendations for Customer Service/Sales Representative, Explore information on salaries, job satisfaction, skills and more, Popular locations for Customer Service/Sales Representative in US. I’ve work for a number of corporations, this company by far being the worst especially the Flushings Branch in Queens NY. Working for spectrum is great as tech support. How do you feel about going to work each day at Spectrum? Learn about Spectrum Patient Services culture, salaries, benefits, work-life balance, management, job security, and more. Best Cities for Jobs 2020 NEW! It was a really good job experience, it gave me a real foundation for work in a call center. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran. Thank you for helping us toward those goals. They show off the best and show off the worst. Commision structure sucks too. How did you get your first interview at Spectrum? The American Customer Satisfaction Index (ACSI) scores ISPs for customer service each year, and the internet industry averaged a score of 65 out of 100 for 2020. Not just moving on and leaving that person in the dark and having another person being trained to help them. I worked for their McAllen Bilingual Call center and if you are not a top candidate they make sure everyone knows it. That's the thanks they give those who have overpaid them for a lifetime. Apply to Customer Service Representative, Customer Service Technician, Bilingual Customer Service Associate and more! When it came to Covid-19 and coworkers started working from home I was told I did not qualify (even though I have an autoimmune disease and several other "new" employees started working from home). This will help anyone who is reviewing your resume make a direct connection between your experience and the requirements of the job. I’m very happy there! being on the phone customers yelling at you all day long and then being let go. We love hearing when everything comes together to create a positive employee experience. New employee's that don't know the anything about Spectrum cable company or procedures. You can cancel email alerts at any time. They push Mobile sales hard without a sales background. I Culture was very different. Is Indeed your favorite place to learn about companies? Regular "small" increases add up for retired person on fixed income. A free inside look at company reviews and salaries posted anonymously by employees. Thank you for your review! I really cannot imagine working for a company of that size who really care about their people. 394 Spectrum reviews. Thank you for sharing these comments with us. Inspired by new ideas and emerging technologies, the leading TV, internet and voice company has expanded to include cutting-edge mobile service, innovative new products and high-quality content.See why there’s a strong connection here. 3 So if you look at Spectrum’s latest score of 63 out of 100, it may not seem that great. If you were in charge, what would you do to make Spectrum a better place to work? No one has been laid off, we are still being paid and continue to receive the excellent benefits package. View job description, responsibilities and qualifications. 7,141 Spectrum reviews. It’s really great company I have been there for 4months I have really enjoyed it...you will really grow and learn a lot here I’m very grateful for the time. Spectrum is a place I enjoyed working at. Help people considering your employer make a good choice. What are the steps along the wa…, If you get a second interview is that a good sign about getting the job or is this just the regular …, Career recommendations for Customer Service Representative, Explore information on salaries, job satisfaction, skills and more, Popular locations for Customer Service Representative in US. Sell, sell, sell. Reviews from Spectrum Patient Services employees about working as a Customer Service Representative at Spectrum Patient Services. We appreciate you taking the time to provide feedback about your experience. One trainer walking around with her laser pointer. If you’d like to ask, discuss or complain about your current Spectrum services or if you simply need help troubleshooting a technical issue, we're here to help. We take pride in our facilities and want them to be safe and healthy workplaces for everyone. Support from supervisors who monitored and suggested additional ideas for sales and sales, ways to avoid escalations from subscribers, and establishing a good rapport with other departments i.e. Good benefits,insurance plans, company paid lunches every quarter free cable had phone. When someone cough, they are asked to leave, because the trainer in germophobia. I was basically ambushed during a coaching about a phone call that was not regarding me in any way. All about selling. Work wise is a bit of a challenge, especially being in the call center. Ask a question about working or interviewing at Spectrum. 97 reviews of Solar Spectrum "I could not be happier with our solar system. For example, if the role requires 2 years’ customer service experience, clearly state that in your resume. We did get free cable internet and phone, and alarm service. Immature people laughing and talking over the trainer during training session. Wasn't terrible training management and all the staff are awesome i made a few friends working just a very stressful job when its super busy on weekends and holidays and you don't get to change your schedule unless you meet the quota for the quarter even if you do doesn't guarantee a change in the schedule. ALWAYS! Women rate the female-friendliness of their workplaces on, Bad Place To Work You Are Just A number management is no help, Must be flexible with constantly changing standards and practices, Great Pay and benefits but horrible company, Decent place to work if call centers are your thing, Great benefits/ performance based bonuses, Working as Customer Service Representative. I loved all my co-workers! To keep moral they have great little games and incentives in the break room and via e-mail. I’m very happy there! Spectrum trainers are taking the coronavirus to far.They need more then one person training in each session Some one on on training. They do offer many many benefits, the pay is good, you just have to be able to deal with high volume calls with many personalities. Amazed at the huge improvement in quality with my new provider, who is billing about 1/3rd of what Spectrum did. Your feedback helps us better understand how we can support our employees. We appreciate you taking the time to leave us your comments and impressions from your time with Spectrum. Don't call in if you are sick, even during a pandemic or you will be in trouble. Spectrum ranks 321 of 1478 in Telecommunications category. Customer Service Sales Representative (Former Employee) - Mililani, HI - April 12, 2020 Spectrum as a company itself is great! as long as there is no abuse of breaks, etc. What is the work environment and culture like at Spectrum? Full Time Rep 1, Customer Service Rep: $18/hr! But your experiences is also important, and we will share your comments with our leadership team, who continue to develop strategies to support day-to-day operations.

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