Online-Support Nutze … And when they think so, you can proudly say that you deliver excellent customer service. performance or even share a screen with them. If you are unsure, please do check with the respective merchant prior to ordering. Coins are a virtual currency that works like a loyalty programme. All rates are shown per night, for the total number of rooms quoted. Contact the property. customer experience. Please check the booking confirmation you should have received right after the payment. Your booking is confirmed once you receive a confirmation e-mail from bookings@entertainergetaways.com. Call our team on 0333 320 5100. In no case does ENTERTAINER getaways collect or remit taxes directly to any taxing authorities in connection with your booking. The App will ask for the merchant’s PIN. Kindly check that relevant offer is available on the app on the day of visit/purchase. Chat at scale. Each HSBC Premier Mastercard® main cardholder and each HSBC Visa Infinite main cardholder will receive one complimentary ENTERTAINER with HSBC 2021 Premium account, and all other HSBC main credit card holders will receive one complimentary ENTERTAINER with HSBC 2021 Standard account. Contact the bookings team on Support@theentertainergetaways.com if you need help. Hopefully, the below tips will help you to do that. The amount paid to the hotel in connection with your reservation for taxes may vary from the amount we estimate and include in the charge to you. Live Chat is available Monday-Friday from 5:30 AM till 2:00 PM ET. Today’s customer service goes far beyond the traditional call center. Depending on brand offerings, budgets, and staff, chat can be a poor fit. You can log into your account with up to 6 devices. Up to a maximum of 4 offers may be used per visit/booking/table for a group of 8 people or more, as per the below Table 1: You would like to visit a selected merchant for lunch. COVID-19 UPDATE. All these offers will not be refreshed once utilized. Payment must be made with an HSBC credit card issued by HSBC Bank (Singapore) Limited (except HSBC corporate cards, and HSBC debit cards). The Best Available Rate varies from the hotel’s other promotional rates including weekend package rates, advance purchase rates, all-inclusive package rates and summer/Ramadan rates. Contact our Customer Service team to have a return box and label sent to you at the address on record. Customer satisfaction should be your number one goal and Customerly is the top notch tool to reach that. Browse 208 open jobs and land a remote Live Chat Operator job today. All you need is your ENTERTAINER getaways booking confirmation. Compliments / Complaints / Feedback. We share the results of our research into the most common service levels (SLAs) in contact centres, across a number of different channels. Back to 1 Depth Menu. Please switch back to your local App Store and search again. Live chat. Each offer has a discount capped of SGD50. Customers are transforming with Dynamics 365 Customer Service Etihad Airways reaches new heights Committed to creating seamless customer experiences, Etihad Airways deployed Customer Service, enabling a live chat service for faster response times. Sticking to one, old-fashioned way of contact in the age when your By continuing to browse this site, you give consent for cookies to be used. Live chat enables online messaging conversations for your customer support team with website visitors in real-time. business, the more money they will spend on products and services. Live chat for customer service can do your business good because it saves the time and effort to reply to every customer query manually. Customer service and product support may seem like the natural homes for live chat, but it's also proven its worth as a sales tool. Skip to content Skip to accessibility help. The email will contain instructions on how you can reset your password. We strive to provide a range of room types for each hotel offered. Each offer has a cap of SGD50. Step 6 – Press 4 for Card Benefits & Promotions to speak to our Customer Care. Buy back your favourite offer by simply clicking the yellow box shown next to the merchant offer. Btw the live chat is totally dead and don’t expect any customer service at all!! The type of room you can book is subject to availability at the time of booking, the hotel will guide you on the available rooms. When clicked, a console will pop up and you will have to provide your name, email and what you need help with. Sony Support - Live Chat. You won’t find a 2-for-1 offer for a hotel that already has discounted rates. It takes only seven seconds to form an opinion and a tenth of a second to determine personality traits like trustworthiness. Each year we release a customer service report, where we sum up the most crucial stats about businesses using chat tools. You may use the certificate for: ENTERTAINER getaways is ENTERTAINER with HSBC’s in-app booking engine that will allow you to book a hotel via the app. So, it’s no surprise that 33% of consumers take it as a given nowadays that a company offers live chat. For existing HSBC main credit cardholders who have yet to activate your ENTERTAINER with HSBC account in 2020, you may continue to use the VIP key issued to you previously. Resolution of your customer service cases don’t have to take ages and span across Search Basket Open menu. Tip No.1 Always Introduce Yourself To A Client. question, you can respond in seconds. Meet our world famous support team. Browse our FAQ's, online chat, email or phone us. Google Play and Android are trademarks of Google Inc. App Store is a service mark of Apple Inc. Blackberry World is owned by Research In Motion Limited and is registered in the United States and may be pending or registered in other countries/regions. When you need help, our team of experts work directly with you via our 24/7 live chat to reach a quick and efficient resolution. You can differentiate them with the orange icon “DEAL” before the offer title. You can also view your bookings under the “My bookings” section on GETAWAYS homepage right below the search details fields. Get help, support and answers from our expert customer services team over the phone, live chat, email or social! Here are fifteen useful examples of what you should and shouldn’t do when working in customer service. You earn Coins by redeeming offers on the App and can use Coins to buy back vouchers that you have already redeemed at your favourite locations. Our Customer Success Team will get back to you as soon as possible. Yes you can cancel the redemption at any point before the merchant successfully enters their merchant PIN. Popular Questions: Delivery How does The Entertainer deliver? Your customers want to reach you whenever, wherever, and however they want. While product training is the key to amazing service, live chat is the key to fast service. customers in real-time, see what they are typing in before they send it, and answer with canned responses for 12 Major Reasons to Integrate Live Chat into Your Business (Infographic) improve your customer support. HSBC Group  |   © Copyright HSBC Group 2002-2021. LiveChat – customer service for business: best live chat software to increase sales. Type ‘ENTERTAINER with HSBC’ into your App Store’s search tab. ENTERTAINER with HSBC has more than 500 merchants across markets such as Singapore, London and UAE. Each offer is depletable and so, it can be used only once on the total bill amount. Thanks to them, you can start delivering lightning-fast customer service without any hassle. The offers within the App are only valid when paying the final bill with your HSBC credit card. Technical Support number 111 or 01555000111 or 19777. In certain locations, the tax amount may also include government-imposed service fees or other fees not paid directly to the taxing authorities but required by law to be collected by the hotel. Over 31 000 companies from 150 countries use LiveChat. Any changes or cancellations when using the stay one night, get one night free offers are dependent on the hotel’s terms and conditions – for this, you will need to contact the hotel directly. For travel offers, inform the hotel that you intend to use the ENTERTAINER with HSBC voucher at reservation, prior to your visit with them. Deliveries General Payment Returns Stores Cancellation request. We have a couple of issues with it. So if you want to redeem 2 offers at the same time, then you need to go through the process 2 times with the merchant and he/she will then produce your bill with the total discount applied. training. By finding customer service scripts that work well and creating a snippet in TextExpander, your team is set up with superpowers to save your customers’ days confidently. Please review the booking terms carefully to ensure your room can accommodate your entire travelling party. something you don’t provide or your procedures don’t allow for. Once the remaining offer(s) are used, your account will show that your offers for that merchant have been fully redeemed and you do not have any more offers for use for that merchant. This number works seven days a week, from 8:00 a.m. to 10:00 p.m. Plus, with live chat, your agents will be able to speak with multiple customers at the same time. What does it mean for customer service? Connect in real time.

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