How do I know I can trust these reviews about Chuck E Cheese? Ridiculous They were too busy to accommodate your last minute reservation.. You contacted them on a holiday, wanting to book a last minute party. Its location on this page may change next time you visit. That didn’t happen because a teenager can’t take a reservation and schedule it in the planner! Unsubscribe easily. The unprofessional experience that... My name is jovian ho, chief operating officer at dynagility, an us software firm. By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. See reviews below to learn more or submit your own review. Also the … Companies. I did help her but for being such a kids place I was very disappointed that the bathroom was not kid friendly at all! I then went to go see what was going on and I noticed my mother being yelled at very loudly by an employee who I find out is actually the General Manager who was a witness to the entire event. Chuck E.’s Spring-tastic Celebration is here and it makes us feel like dancing! Delivery & Pickup Options - 22 reviews of Chuck E. Cheese "Yay! First flag. Do not waste your time. I explained that I had provided my credit card, and that I lived in Florida, not PA. Thank you, you have successfully subscribed to our newsletter! Copyright © 2021 Consumers Unified LLC. I have been having my sons parties at this location since he was 3 and usually during the weekday when it’s not as busy, so I’m not sure why on a Monday at 7 in the evening I can’t be accommodated for 5 children. They gave us a table set with paper cups. And if anyone in Egg Harbor Code enforement reads this, beleive me and stop by there. An employee approached us and stated that the manager saw what I had done with the cup and said we needed to come to the counter and pay an additional $2.69 for the additional cup! Chuck E. Cheese, Mays Landing Picture: Competition racing game - Check out Tripadvisor members' 13 candid photos and videos. i went to chucky cheeses with my niece and we ordered two large pizzas. 2. I live in Florida and the party was set for the Whitehall, PA site. Wayne (GM) then continued to cuss at me and my family with 1 other employee and made us leave the location and never once contacted an ambulance or police for the emergency situation. Or even more so, that they had different/less staff on because of the holiday, and that it would be difficult for them to call someone in if people requested off for the holiday? In sum. I was forced out immediately and for no reason!. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Chuck E. Cheese's / CEC Entertainment Customer Service. 🎓☀️ Buy a … We had planned another 2 grandchildren's parties in November and December, but will now make other arrangements at a better venue. Do you think they can pull employees out of a magic hat like a rabbit? A 2 year old child dropped an empty cup on the dirty floor and I took another from empty table behind us filled it with drink for her. 2. Back in the good ole days, you played with tokens that cost a quarter a piece. When I contacted customer service regarding my concern BOTH individuals (1 being a manager) were very unprofessional. 1.6k Reviews. ", It used to be that I could fill a card with play points for $30 and my son and I could casually play for hours, and have tons of fun, sometimes leaving with points left on the card. My Mother (59) and I (29) were victims of an aggravated assault and battery case inside the Chuck E Cheese location of La Mirada, CA Store #0447 … My granddaughter insist she wants a toy for 1500 points. My son did not stop crying so he started hitting him leaving me crying. Sign up to receive our free weekly newsletter. 4,107 reviews from Chuck E. Cheese employees about Chuck E. Cheese culture, salaries, benefits, work-life balance, management, job security, and more. I love the updated fresh version of Chuck E. Cheese now. I demanded to speak with the General manager, Terry. I reserved online and provided my credit card information which was promptly debited for the $50 deposit. In retrospect, I should have sought greener pastures the moment they rudely insisted I not bring a shotgun... Not bad, but could've been way better. Discuss the issues you have had with Chuck E. Cheese's / CEC Entertainment and work with their customer service team to find a resolution. The counter tops are too high which makes it impossible for the child to turn on the water or to even reach the water. I returned and her present (Pandora earrings) was gone by approximately 745-8:00. The reason we could not tell our guess was because the other customers were complaining. Bad service. That's the mall, not Chuck E Cheese's fault. what I loved here in chuck E. cheese is the advancement of workload and how you deal with different people and different culture and handling the hard situation like guest complaint was really challenging to me, the working environment are amazing and awesome I've learned a lot so much especially my patience and my beyond performance how to work a team and individual. Health Hazard My ###! My grandsons birthday everything was going great until we go to the counter where they cash in tickets. Interviews. Company Overview FAQ. Overview Overview. The manager needs help in customer service skills and the GM needs to understand that the customer is always right. All of our jobs all day are directed at making our guests feel happy and welcomed. Wayne general manager is the worst employee I have ever met and here is why!!.. Even though I work in the Kitchen I still see and hear all of our guests requests or/and complaints, and we make sure that to help out in anyway as soon as possible. Chuck E.’s Spring-tastic Celebration is here and it makes us feel like dancing! We buy 2 cards 30 minutes each, we use one and one then when the time finish on the first one we try to use... My family of 5 was a regular weekly on Friday's and Saturday's. He did drive back the next day and pay the bill, but my takeaway is that (1) it was not clear that this requirement existed and it completely caught me off guard, (2) I'm confused on why my credit card could not be charged for the balance (my expectation) since it had already been charged for the deposit, and (3) I can't ever think of a time I was treated worse (Barry was incredibly nasty and rude- treatment that was completely unwarranted). I dont have a stamp on my hand. My Mother (59) and I (29) were victims of an aggravated assault and battery case inside the Chuck E Cheese location of La Mirada, CA Store #0447 October 6th, 2019. Chuck E. Cheese's! We then bought tokens for all of the kids in our party. Jobs. But to our surprise he said it was for later that evening. I went to the counter to place a good order and to get the 4 kids who were in attendance their play cards. I’m glad you asked, I was waiting on a few more confirmations because I did read under the FAQ area that if you over book and not everyone shows up, you are still charged for a certain amount of individuals (you book 16 and only 8 show up, you are charged for 12 people), they made that very clear and I definitely did not want to pay anything more than I had to. Like I said this is the first and last time he hit my son. Then their was another African-American gentlemen were they took his application walked inside the trailer and came back out and sent the man home. She says, "I need your ID." Now we play frantically for 1 hour not wanting to waste any "time" to enjoy the moment for $20 and the card expires. The chain's name is taken from its main character and mascot, Chuck E. Cheese. 3-4 times and myself 2-3 times during my attempt to defend my family. There was no regard for public safety, and well being. I wasn’t allowed to tell my guests where to go either! A lot of people really don't like this place and I'm one of them and I would not recommend taking your kids to this awful place. 23. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. See actions taken by the people who manage and post content. Tiffany S. Fayetteville, NC. Again it's a very popular place, it's like going to a pool in the middle of New York City in the middle of July and wondering why there's no room for you. Now we play frantically for 1 hour not wanting to waste any "time" to enjoy the moment for $20 and the card expires. When I was younger I went to Chuck E Cheese and thought it was so fun I went there all the time. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. I'm calling corporate on Monday since they are closed on the weekends but this is ridiculous. Your family is not safe here! Our content is intended to be used for general information purposes only. Or maybe the day we went there was to many kids running around with dirty diapers. Detective of the Norwalk Sheriff’s Department sent a letter to the corporate office to request the video surveillance from the specific area of the incident. You can find contact details for Chuck E. Cheese's / CEC Entertainment above. Apparently we were kicked out because some little kid got in my husband's way and he told the kid to get out of the way or he would kick his ###. I will not be giving this company anymore of ‘my' hard earned money, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Did you ever think that they were busy because of the holiday? Do you realize that they schedule people in advance to host these parties? A free inside look at company reviews and salaries posted anonymously by employees. Here are my impressions: STAFF: Everyone was quite friendly and any game related issues were resolved quickly. Chuck E. Cheese, Charleston: See 9 unbiased reviews of Chuck E. Cheese, rated 3 of 5 on Tripadvisor and ranked #627 of 797 restaurants in Charleston. Here is how much of a racket you can expect if you make the mistake and decide to go there. It was really a fun time until my grandson had to go to the bathroom. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. My mother then fell to the floor and the ** female (28) that hit my mom then continued to punch my mother over and over while she was screaming stop and help for several moments. After minutes of arguing, Terry told me that it would be best for us to leave. All Rights Reserved. Facebook is showing information to help you better understand the purpose of a Page. I asked him to please check again to make sure it wasn’t just written down elsewhere. What an idiot. Chuck e cheese management shaddy Cashier (Former Employee) - Regina, SK - 6 December 2019 They are unfair and rude they stopped putting me on the schedule when I called to ask why I'm not getting any hours they said because they thought I quit. After telling him that we had received a phone call to confirm our reservation, they found it! The recording they provided does not show the assault and there are a total of 13 cameras in this location. The bathroom was not kid-friendly at all. The General Manager would not pay me any attention or explain why he was yelling at my mother telling her to "get the ** out of my store" pointing to the door, my mother again was attacked by the female while her boyfriend started punching and ripping my shirt off. This company is not yet accredited. 25. Service: horrible!! What an entitled ahole you are. Chuck E.’s Spring-tastic Celebration is here and it makes us feel like dancing! That was certainly not the case! To me that's not right, so I asked the gentlemen that talked to my daughter why she's the only one that didn't go upstairs he couldn't give me a very good answer. Occasion: my 2yr old's birthday party on 2.5.11. At the same time that we were in the bathroom there was a young girl about 6 yrs old and she could not reach the handles to turn the water on to wash her hands after using the bathroom. Going and spending $20 for an hour is a waste when it’s so many more things families can do together than worrying about rushing and going broke. Search. 52 reviews of Chuck E. Cheese "Took my kid and Baby sis not that long ago, place was OK. "Your daughter will have to return ma'am" These or mines they are leaving with me. Delivery & Pickup Options - 15 reviews of Chuck E. Cheese "So when my cousin called to invite me to accompany her and her five year old (who woke up with the need to go where a kid can be a kid) to go to Chuck E. Cheese, I jumped at the chance. Get buying tips about Chain Restaurants delivered to your inbox. She stated she couldn't let them leave with you. Chuck E. Cheese’s corporate office does not want to jointly work together with our detective and continues to decline that they have any other camera angels of the assault, in which I find highly discourteous, repulsive, and is beyond belief that they would allow this to happen and not assist in catching the people responsible for the assault on my family and I. Now I'm trying to relive those moments but I can't because the service is terrible. We pull into the mall parking lot and it took 10 minutes to find a parking spot. (Apparently they monitor with cameras all of your actions) I paid the "fine" for the cup but will Never book or attend any future function at a Chuck E Cheese. In my eyes I believe that he discriminated against the blacks and made all the whites go up. An employee confirmed with me on the phone several weeks later that all cameras are active and work for safety of the guest. A free inside look at company reviews and salaries posted anonymously by employees. A free inside look at company reviews and salaries posted anonymously by employees. Now my granddaughter only have 103 in tickets. A kid's paradise, full of Milves as far as the eye can see, a bunch of crappy games, some skeeball and pizza only a kid could love. The next day when he was at work I called my brother. I'll pay for 2 of them." We went with my 3 yr old grandson. You also in a highly populated area you can't just go to a popular place and expect there to be 500 spots open. You are not alone in the universe. Nothing else." That's it. 4. 1. Why I do not know, every other antiquated game was broken. nothing was profitable from working at chuck e cheese. You can find contact details for Chuck E. Cheese's / CEC Entertainment above. I had a bad experience with them. nothing was profitable from working at chuck e cheese. I contacted Chuck E Cheese in Boynton Beach this morning regarding a party for my 5 year old son this evening and was told it had to be done 24 hours prior to the event. Then when the mother reported it he started using profanity at the mother and Terry asked us to leave. She grabs my granddaughter. This place is what you would expect. My mother had to be hospitalized for several days due to dizziness constant headaches memory loss and ringing in the ears. 3. I'm glad they didn't bend over backwards for you. Ski ball, air hockey and cotton candy what a great combo. Initial Chuck E. Cheese's / CEC Entertainment complaints should be directed to their team directly. FAQ. Thrid: If it's overcrowded, get out and go some place else. The party was for 14 people and cost almost $160.00 dollars for the cheap pizza and a birthday cake. Grand daughter's 6th birthday. Sadly, I will not be giving this company anymore of ‘MY’ hard earned money and after my phone calls, it became very apparent they DON’T care. My experience with ‘REAL’ organizations when a date is blocked (date block out online), you simply call the location to make arrangements. Engaged Employer. Great staff and people come in. Next I get to the door ma'am my grandchildren came in with my daughter. Order takeaway and delivery at Chuck E. Cheese, Melbourne with Tripadvisor: See 22 unbiased reviews of Chuck E. Cheese, ranked #192 on Tripadvisor among 442 restaurants in … Chuck E. Cheese, Fredericksburg: See 8 unbiased reviews of Chuck E. Cheese, rated 2.5 of 5 on Tripadvisor and ranked #368 of 478 restaurants in Fredericksburg. I recently visited this establishment. My mother was knocked down punched and kicked approx. nothing was profitable from working at chuck e cheese. Enjoy reading our tips and recommendations. Don't reward bad service by going here, customers deserve better. Yesterday, 09/22/2019 I... Not enough staff at all. All that my son wanted was a birthday party at Chuck E Cheese! I contacted my son who was then almost home, 90 minutes from Whitehall. Unsubscribe at any time. All three of us (manager, my wife and I) started to raise our voices to an unhappy level! Somehow this was an oversight because I was truly unaware of this policy and did not see it on the website. Surprisingly it was neat and clean I mean its Is Chuck E Cheese and kids are obviously messy but they did a good job of keeping it neat. Delivery & Pickup Options - 28 reviews of Chuck E. Cheese "My wife and I brought our six year old son here for the afternoon. Recently took my daughter to Chuck E Cheese and purchased $15.00 worth of tokens for games and two bags of... We took our son and his friends the the Chuck E Cheese's on the Black Horse Pike in Nj for his Birthday. 1,526 Chuck E. Cheese reviews. Also my daughter 2 friends were there and they are white and they came after us got to go upstairs. 1,493 Chuck E. Cheese reviews. We ended up giving the tokens to other people that were there. I was just about to take her gift to the car. What will my ID prove. As my son says "What a jip! He told me to call the police and I did and we are currently safe from his abuse. After the party, at 9pm ET, I got a call from someone named Barry who told me I was required to come in and pay the balance in person within the next 45 minutes or he will report me to the Whitehall police. It used to be that I could fill a card with play points for $30 and my son and I could casually play for hours, and have tons of fun, sometimes leaving with points left on the card. What happened to the three life games for one token? By this point Chuck E Cheese himself could have found our reservation! He said he was surprised that no one mentioned it to him while he was there, and that it was humanly impossible for him to be back within 45 minutes. I was very disappointed to find out this was not the case, therefore, this information should be more visible on the website which would have prompted/encouraged me to book the party last evening. The video they sent was only from 1 camera and they said, "This is all we have. And the assistant manager could not find our reservation! Sign In. Companies. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Unsubscribe easily. Well It was my daughter's 10th birthday yesterday. Order takeaway and delivery at Chuck E. Cheese, Melbourne with Tripadvisor: See 22 unbiased reviews of Chuck E. Cheese, ranked #192 on Tripadvisor among 442 restaurants in … They got their $2.69 but will lose the profits in the future. ConsumerAffairs is not a government agency. I would not recommend this company to no one. My Son (6) ran to the opposite side of the Chuck E. Cheese's and was crying saying Grandma was being attacked by somebody while I was eating salad with my daughter (9.). The food may be a little overpriced but I can't complain the kids do love it. Reviews from Chuck E. Cheese employees about Chuck E. Cheese culture, salaries, benefits, work-life balance, management, job security, and more. She is gone. I tell her, "That's fine. we had seen the commercial and it... Today I took my daughter to Chucke E Cheese for hiring. All rights reserved. 1707 Market Place Blvd, Suite 200 Irving, TX 75063 Phone: 972-258-8507 1,454 Chuck E. Cheese reviews. We’ll start sending you the news you need delivered straight to you. The manager claimed to feel threatened by us and would not even apologize for the inconvenience, and was told we had to relocate to a new location! Here For You During COVID-19 But they should never ever grab on any ones child or tell a person they dont want it because they're expensive. Other than the bad service this company is just for the money. My family's desired resolution is for the Chuck E Cheese Corporate office to give us valid non tampered video footage of the specific location of the Chuck E Cheese as to where the assault took place so we can give it to the detective in charge of our case so he can provide it to the District Attorney as clear evidence that my family were victims to an aggravated assault and battery case so we can press charges. He then threatened to hit me if I did not stop crying. The carpet definitely needs a good deep cleaning. Why couldn't you just walk in as a normal customer, rather than booking a birthday party, which they need a private server for? She allowed us to have the party here. Get a life. He responded by saying that I would then need to have someone else come in and pay the bill. The little worker says, "You can only get with what's in the case in front of you." As my son says "What a jip. "Not all cameras work" in event of emergency. The managers were no help. This company does respond, but not as often as you'd expect them to. In the end we thought Chuck E Cheese was a safe place for families to visit, but the General Manager did not display that it is a safe place for kids, teens, or adults. Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. It's not their fault the games are broken, when thay brake they have to call the company and wait until they have approval to order a part. Chuck E. Cheese, Tamuning: See 89 unbiased reviews of Chuck E. Cheese, rated 4 of 5 on Tripadvisor and ranked #11 of 144 restaurants in Tamuning. The pizza is left over from other customer's plate and for like 100 tickets you only get one plastic toy. One might ask why did I wait until the day of???????? Well 1st off I didnt ask the price. My daughter loves this place. I wonder how that person will graduate high school? CLEANLINESS: Considering the daily traffic they probably get I would have expected more of a mess, but the restrooms and main area were very clean. Well I gues the 15 year old employee at the door, letting everyone in, must have lost count. They just couldn't accommodate you on the short notice that you requested. Delivery & Pickup Options - 59 reviews of Chuck E. Cheese "Personally I like the matching number stamps, I like knowing that if my kid gets away from me for a minute or two to play a game no one else is gonna walk out the door with them, even though i do keep him in sight-kids can sneak away fast! I had purchased a party (Mega Star) for my great-granddaughter with no intent to attend. © 2004-2021 ComplaintsBoard.com. When we left my son was crying and he threatened to hit him hard if he did not stop crying. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Reviews from Chuck E. Cheese employees about Chuck E. Cheese culture, salaries, benefits, work-life balance, management, job security, and more. She continues to tell me, "But ma'am they are expensive." We get in and are immediately stacked elbow to elbow with everyone in the place, 3rd flag.We are sure there has to be a limit to the number of patrons that are allowed in the building. A link has directed you to this review. When our server came we were told that we still had to leave. Now you spend close to the same amount as going to ThunderZone or the Funhouse, which have way more games and fun things to do. Chuck e Cheese is a great environment for anyone to gain and improve their social skills. Our guests were starting to gather behind us, unsure of what exactly was happening. ComplaintsBoard.com is an independent complaint resolution platform that has been … Initial Chuck E. Cheese's / CEC Entertainment complaints should be directed to their team directly. 152 reviews from Chuck E. Cheese employees about Chuck E. Cheese culture, salaries, benefits, work-life balance, management, job security, and more. I did have my reservations however. My Mother an active disabled citizen, was surprised punched directly to the temple over a dispute of ticket winnings with my son 6 and a ** male (32) present during the dispute. @ **. I arrived at approximately 7:15 for my granddaughter preschool graduation. We value your privacy. When I arrived no one was available to help bring in stuff from the car. Putting your kiddo’s birthday party planning on autopilot with Chuck E. Cheese means more time for you to be like 💆 1 The perfect graduation or end of school year gift! I had made reservations for this place for my sons birthday party. I think they have to stop doing their job. I grabbed her back and told them, "Let's go." It was the first time our family went to Chuck E Cheese. 1st REAL MISTAKE TOUCHING MY BABY. My wife, son and I showed up a little early to make sure everything was in place. We value your privacy. 10/2/2018 (3.5) The only downside for me to this location is the smell. Salaries. Like harry said, don't expect to be the only person/group there. I am the ex wife of the person who posted this review and I was very embarrassed by my husband's behavior. By the way they're only 15 dollars each. For more information about reviews on ConsumerAffairs.com please visit our PLEASE SOMEBODY/ANYBODY HELP MY FAMILY AND MYSELF!!!! Chuck E. Cheese is a chain of American family restaurants, and the primary brand of CEC Restaurant, Inc. based in Irving, Texas. Second, don't expect to be the only "patron". My daughter and I were out there from 4:20 and everyone after my daughter got to go inside the trailer and talk but they put my daughter's application in a folder. Your first mistake: Being in NJ. These games have been modified to one token one life. Actually, my daughter's Mom loves the pizza, too. My ex husband when challenged by my brother chickened out. This again is also not their fault, it is a a popular place to go for familys. Chuck E. Cheese’s across the nation have been getting a remodel – here is our review of the Aurora, Colorado location – including their new and improved exterior AND interior, over a dozen new games, and an even more inclusive and family-friendly environment for kids of all ages. Reviews from Chuck E. Cheese employees about Chuck E. Cheese culture, salaries, benefits, work-life balance, management, job security, and more.

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