Rating; Well, my experience with this company is excellent, I been purchasing from them for quite a while and I don’t have any issue. You pay $7.00 for shipping with them but all they do is put the paid item in a small box with no protection (bubble wrap); why am I paying $7 for?

Very deceptive practices. The bottom line is They Don't Care! ), well. If you’d like to discuss this further, please contact me directly so I can help make this right.Hi Alex, we would like to apologize for your experience shopping at our store. Thanks guys! After purchasing a item from entertainment earth the item was sent to the wrong address then returned to sender, after 10+ calls to USPS and Entertainment Earth I was informed that the package was sent to an old address and I would have to pay to have it shipped again and if i decide I want a refund it would not include the shipping I had already paid. Ordered mystery minis in jan.

I've been dealing with the company for almost 2 decades! Cheers to many more years of business together! 0%. Entertainment Earth was a awesome place to work. Because just after I made the purchase I found out on the internet that the reviews are kinda split and most of the people are writing that their items came in damaged boxes. I called Entertainment Earth with an issue that quite honestly, it was my fault and was pretty bummed out about it, but the customer service rep I had the pleasure of speaking with (Donald) went above and beyond his duties to turn my bad day into a positive and wholesome experience. Call after call, e mail after e mail, no one has ever taken the time to research where my package is. Entertainment Earth is a solid 5-STARS… Entertainment Earth is a solid 5-STAR retailer. The shipping box wasn't even in bad condition which narrows it all the way down to Entertainment Earth as the culprit. My figures always come in great condition. I always call my man, Donald Tapia whenever something isn't right or if I have a question. The in-house team has never successfully marketed a product. A leader is only as good as their team and if they cannot respect their team neither the leader or their team will be successful. Average. Well then they sent my stuff to the wrong address again and they wanted me to pay for the shipping again to send it to me.

Hello April, thank you so much for your feedback, we’re so sorry for the delay in our response!

Product was alledgely passed off to thier shipping partner on Aug 1st so I figured give it 5 days considering Covid.. The expectation is for employees to achieve maximum performance based on their job description and to strive to accomplish their goals. Hi Ryan, thank you for providing feedback and letting us know about this issue. At the very least to keep the consumer happy. I am very pleased with EE's 10/10 EXCELLENT customer service and will be ordering from them again. We would be happy to provide assistance and further clarification if you would like to give us a call. Bad.

Should've listened to the reviews. The new management of my team was very toxic and really made my job feel unpleasant. EE is lucky to have him and so am I as a customer.
Their customer service is horrible. Visit this website 120 reviews for Entertainment Earth, rated 4 stars. That speaks volumes! Had a question about an out of stock item, and he explained clearly what action to take and helped me directly. Always a dependabe source of merch. I enjoyed going into work everyday. Entertainment Earth lacks transparency, nickels-and-dimes its wholesale customers for everything, ESPECIALLY with shipping costs, has extremely poor customer service, and does not represent companies (like Hasbro, Funko, etc. This is exactly why large corporations are destroying small internet business. The environment is collaborative, and fun. Terrible Shipping partner. I pre - ordered 2 items and realized I wanted another pre - order item. Share your voice on ResellerRatings.com I have been doing business with EE for a long time. It was nice to speak with someone who actually cared about what he was selling! Between senior sales supervisors who tend to hoard key accounts after sales reps leave & an ever revolving door of sales directors, it's a wonder the department hasn't fell apart entirely. They scam people. I could have ordered this from many different sources and would have received it by now. Entertainment Earth was a awesome place to work. The projects I was working on were fulfilling and exciting but I wasn't seeing a clear, long-term path for what I could do next to advance my specific skill sets.Great employee perks, great management, fun environment, understanding and helpful employees/management.Not many cons, the only bad thing is that it is located in Simi ValleyThe discount on products is pretty great and there are some great people who you get to work with. The tracking info stalled on 7/21 with no new updated. For the purpose of positive reinforcement, we recently automated our quarterly progress meetings and yearly reviews so each employee can understand where they are in terms of performance, goals, and expectations.

Suffice it to say, it is not worth purchasing any item from these individuals. Gave me his extension and will order directly through him again.

The usps shipping option should not take 2+ weeks for delivery in the US. I placed an order with Entertainment Earth that shipped on 7/13/20. Hi Timothy, thank you for reaching out regarding your recent order. Perks like lunches, movies, and collectibles in addition to travel to some great events.Like any company things ebb and flow. I definitely enjoy doing business with Entertainment Earth.

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